General conditions of sale
Object
These General Conditions of Sale define the conditions applicable to sales concluded between, on the one hand, persons wishing to make a purchase (hereinafter referred to as "you") via the website https://www.monptitpullraye.com and on the other hand the limited liability company MPPR "Mon p'tit pull stripé" with a capital of 10 000 euros whose head office is located in Trégastel (22730), registered with the RCS of St-Brieuc under the number RCS n ° 839 371 879.
Ordered
Placing an order automatically implies acceptance of these general conditions of sale. These general conditions of sale may be subject to modifications, the applicable conditions are those in force on the site on the date of the order. The order is made according to the following procedure: the principle of the order
Any order is only taken into account after bank transfer. After bank transfer, an order confirmation email will be sent to you with your package tracking number as part of the shipment.
Product availability
Any order implies acceptance of the prices and descriptions of the products available for sale. Mon p'tit pull stripé undertakes to honor orders received on the website only within the limits of available stocks. In the absence of availability of one or more ordered product (s), Mon p'tit pull stripé undertakes to inform you as soon as possible. Your order will then be automatically canceled for the items concerned unless Mon p'tit pull stripé is able to exceptionally order the item out of stock from you.
Prices and invoices
All product prices are indicated inclusive of all taxes, excluding shipping costs. Mon p'tit sweater striped reserves the right to modify its prices at any time. The products will be invoiced on the basis of the price in force at the time of confirmation of the order and remain the property of Mon p'tit pull stripé until full receipt of the price. The price will be payable in full at one time. A summary invoice of the order will be available as soon as the order is shipped.
Delivery in France
Delivery areas :
Delivery is made in
- Metropolitan France and Corsica,
- Germany, Belgium, Luxembourg and the Netherlands
subject to the provisions mentioned below. The products will be sent to the delivery address that you have indicated during the ordering process or to the relay point closest to your address.
Delivery method :
You can choose the delivery method that suits you best: here
- Either by collissimo, or by Mondial relay, or at home, or in relay point
- Delivery in store
The package is delivered to you personally.
Delivery times and costs :
Mon p'tit sweater striped processes orders Monday to Friday, with an average turnaround time of 24 hours. At certain times, the processing time may be longer, particularly in summer due to the high traffic in July and August.
Transport times must be added to this period:
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In all cases, you will automatically receive an e-mail informing you of the shipment and the follow-up of your order or of the provision as part of a withdrawal in store.
Each delivery will be deemed to have been made as soon as the product has been made available to you by the service you have selected.
You are responsible for checking the condition of the items delivered. Any anomaly observed must be indicated within 48 hours of receipt to mpprsarl@gmail.com . Mon p'tit sweater striped cannot be held responsible for any defect related to the delivery of the order already shipped. In this case, you must contact the delivery provider directly, namely La Poste ( https://aide.laposte.fr/ ) or ................... ...................
The amount of delivery costs include the costs of preparation, packaging and the cost of delivery by Colissimo or Mondial relay
- Delivery in store: 0 €. Free delivery
Payment and security
Payment for purchases is made by bank transfer from account to account. Our bank details will be sent to you upon confirmation of the order. Sarl Mppr is domiciled at Crédit Agricole de Perros-Guirec (22700)
You must provide the following information:
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Account number to be debited
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Amount of the transaction
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execution date
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Bank details of the account (BIC, IBAN) to be credited
This information appears on the RIB
Overall, if you are domiciled with agricultural credit, the transfer is made within 24 hours. For interbank transfers, it takes 1 or 2 additional days. These transfers do not entail any additional costs.
This method of payment is 100% secure.
Right to retract
In accordance with the provisions of article L.221-18 of the Consumer Code, you have 14 days to exercise your right of withdrawal without having to justify a reason. The starting point of the deadline is the day of confirmation of the ORDER. If the 14-day period expires on a Saturday, Sunday or a public holiday, it is extended until the next working day.
To exercise your right of withdrawal, you must notify Mon p'tit pull rayé of your decision to withdraw, before the expiry of the period by sending an e-mail to mpprsarl@gmail.com specifying the reference of the order.
In the event of exercise of the right of withdrawal within the aforementioned period, only the price of the product (s) purchased will be refunded to the customer upon receipt of the package.
The return costs will be borne by you.
In accordance with Article L.221-23 of the Consumer Code, you have a maximum legal period of 14 days from the date of withdrawal to return the product (s). The product (s) must be returned in new condition (unworn, undamaged, undamaged or soiled) and must not have been used for a long time (beyond the time required for their test). They must be returned in their original packaging, accompanied by any accessories.
Return items
Regardless of the withdrawal period mentioned above, you have a period of 15 clear days from the date of receipt of the order to return the item (s) that do not suit you, and subject to compliance with the conditions set out below. below.
Return conditions:
Only returns from orders from the Mon p'tit pull stripé site will be accepted. Any return request must be made by e-mail: mpprsarl@gmail.com :
- Formulate a return request by selecting the order reference,
- Indicate the reason for the return,
The return costs will be borne by you and only the total amount of the returned products will be exchanged. If the deadline of 15 clear days is exceeded, returns will be refused.
All returned products (clothing, accessories, etc.) must not have been worn, washed or damaged and must be returned intact in their original packaging (tissue paper, plastic sleeve, initial labeling)
In the event of a return respecting the conditions mentioned above, Mon p'tit pull stripé will exchange the returned products within 10 days of the return of the items at the latest. We do not make refunds.
Responsibility
Mon p'tit sweater striped has, for all stages of access to the site and the ordering process, an obligation of means.
The responsibility of Mon p'tit pull rayé cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, an external intrusion or the presence of computer viruses, or any fact qualified as force majeure, in accordance with case law. In addition, Mon p'tit pull stripé cannot be held responsible in the event that the order does not succeed or if it was prevented from complying with any of its obligations for a case of force majeure within the meaning of case law, and in particular in the event of a strike or bad weather preventing the delivery of the order.
Legal guarantees
Legal guarantee of conformity and guarantee of hidden defects:
The products benefit from the legal guarantee of conformity (article L 217-4 and following of the Consumer Code) and the guarantee against hidden defects (article 1641 and following of the Civil Code). Any warranty is excluded in the event of damage of external origin or resulting from misuse, improper use, negligence or lack of maintenance on the part of the Customer, as in the event of normal wear and tear of the product.
- Article L217-4 (product conformity) of the Consumer Code
The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery (…).
- Article L217-5 of the Consumer Code
To be in conformity with the contract, the good must:
1 ° Be suitable for the use usually expected of a similar good and, where applicable: correspond to the description given by the seller and possess the qualities that the latter has presented to the buyer in the form of a sample or model ; present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;
2 ° Or have the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.
- Article L217.7 of the Consumer Code
The lack of conformity which appears within a period of twenty-four months from the delivery of the goods are presumed to exist at the time of delivery, unless proven otherwise. The seller can challenge this presumption if it is not compatible with the nature of the goods or the lack of conformity invoked.
- Article L217-9 of the Consumer Code
In the event of a lack of conformity, the buyer chooses between repair and replacement of the goods. However, the seller may not proceed according to the buyer's choice if this choice entails a manifestly disproportionate cost compared to the other modality, taking into account the value of the goods or the importance of the defect. He is then required to proceed, unless this is impossible, according to the method not chosen by the buyer.
- Article L217.10 Consumer Code
If repair and replacement of the good is not possible, the buyer can return the good and have the price returned or keep the good and have part of the price returned. The same faculty is offered to him:
1 ° If the solution requested, proposed or agreed pursuant to article L.217-9 cannot be implemented within one month of the buyer's complaint;
2 ° Or if this solution cannot be without major inconvenience for the latter taking into account the nature of the good and the use he seeks. The resolution of the sale cannot however be pronounced if the lack of conformity is minor.
- Article L217-12 of the Consumer Code
The action resulting from the lack of conformity lapses two years after delivery of the goods.
- Article L217-13 of the Consumer Code
The provisions of this section do not deprive the buyer of the right to exercise the action resulting from latent defects as it results from articles 1641 to 1649 of the civil code or any other action of a contractual or extra-contractual nature which is recognized to him. by the law.
- Article 1641 of the Civil Code
The seller is bound by the guarantee for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer has not acquired it, or has not acquired it. would have given a lower price, if he had known them.
- Article 1648 paragraph 1 of the Civil Code
The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect. The guarantor of defects in the item sold is the company representing the brand distributed by Mon p'tit pull stripé. When acting as a legal guarantee of conformity, the customer has a period of two years from the delivery of the good to act, can choose between repair or replacement of the good, subject to the cost conditions provided by Article L. 217-9 of the Consumer Code, is exempt from providing proof of the existence of the lack of conformity of the goods during the 24 months following delivery of the goods. The legal guarantee of conformity applies independently of any commercial guarantee that may be granted. You can decide to implement the guarantee against hidden defects of the thing sold within the meaning of article 1641 of the Civil Code and can choose between the resolution of the sale or a reduction of the sale price in accordance with article 1644 of the Civil Code.
Terms of return and reimbursement of defective or non-compliant products:
You, requesting the benefit of the legal guarantee of conformity or hidden defects, must then return the article within the legal deadlines to Mon p'tit pull stripé 13 rue Poul Palud 22730 TREGASTEL. Prior to this return, you must imperatively make a return request by email: mpprsarl@gmail.com . In the event of a return of a defective or non-compliant product, after observation, by Mon p'tit pull stripé in collaboration with the distributed brand, of the defect or non-compliance of the product, Mon p'tit pull stripé will reimburse you on the price of the item (s) concerned, and, in the event of a return of the entire order, the shipping costs. This is only applicable for products purchased on the monptitpullraye.com site.
Duration
These conditions apply throughout the duration of the online services offered by Mon p'tit pull stripé.
Disputes
These conditions are subject to French law. In the event of a dispute, we and you will try to resolve it amicably.
Customer service
For any request and question, Mon p'tit sweater striped is at your disposal:
- By phone: 02 96 37 69 35 during the opening hours of the shop here
- By e-mail: mpprsarl@gmail.com
- By mail to Mon p'tit sweater striped 13 rue Poul Palud 22730 Trégastel